- Responsible for warehouse activities from input, output and stock goods, warehouse safety, security, clean, material, and equipment
- Formulate and review operational strategies and tactics to provide quality services that meet customers’ requirements and at the same time achieve good financial performance
- Ensure that the overall management of the warehouse system and operations are efficient and are able to meet customer requirements and contractual requirements.
- Monthly inspection of IRA stock count to ensure Goods security
- Liaising with customer on any ad hoc coordination
- Set-up discussion with customer for monthly & weekly performance review
- Build and maintain good rapport with customers to understand their requirements, obtain feedback on service performances and response to enquiries and service issues highlighted by customer
- Monitor staff performance, motivating and assigning team to works, training
- Identify and record process quality problems and initiate or recommend solution to these problems, verify and control the implementation.
- Conduct Monthly In-house Operations discussion meeting to keep staff informed and aligned
- Conduct Self Improvement program to achieve better warehouse and customization efficiency
- Take leadership in identifying & delivering any saving & Improvement opportunities for the Operations
- Manage sub-contractor
