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Customer Support Engineer - Da Nang

Đà Nẵng
Thỏa thuận
Toàn thời gian
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Chia sẻ
Mô tả công việc
Ngày đăng tin: 05-06-2018
Ngày hết hạn: 05-07-2018
Danh mục công việc: Chăm Sóc Sức Khỏe & Y Tế

Job Scope:

Handle all technical and application related steps in selling process till after-sales-service of Ultrasound and X-Ray instruments including consult clients the best solutions, provide them professional technical training and services as MediGroup's standard.

Key Tasks:

Technical service:

- Installation: Preparing the instrument (QC), Checking arrangement at customer site (phone call), and Installing the system with all accessories and peripherals.

- Troubleshooting: Handle all technical issues related to after-sales-service of Ultrasound instruments. Pay trouble shooting service visits to clients upon request to solve urgent problems with instruments.

Contact to the manufacture for the best support in solving issue and parts claiming in warranty.

- Maintenance: Do routine maintenance of instruments in appointed areas to make sure instruments run according to specifications and give stable and correct results. Suggest necessary change of consumable and replaceable spare parts for instruments.

Application:

- Training: User guide, technology transferring, image optimizing, system optimizing and do the basic scanning on the model (not patient).

- Demonstration: Showing the best performance of our instrument to customers (instruction at MG office or installation at customer site).

- Coordinate with product team to handle product complaint.

Customer care:

- Listening, sharing and recoding the feedback to increase customers’ satisfaction and improve our process.

- Caring the customers in responsibility area with information, system status, clinic status, development orientation, expectation, etc.

Report

- Make reports after service visit, travelling on weekly meeting.

Others:

- Support sales division to collect and evaluate information from clients and in the market including competitors and competitive products.

- Continuously develop product knowledge through self-study and provided training.

- Support and contribute to general business development of the company.

- Other jobs assigned by Line Manager.

Yêu cầu công việc

Education / Training Qualifications:

-     Graduated from University of Technology, University of Technology and Education, International University.

-     Major in Electric, Electronic, Biomedical

Experience:

-     At least 01-year experience as Service Engineer in Medical equipment.

-     Having experience with ultrasound equipment is an advantage.

Knowledge / Skills / Personalities:

-     Male. From 23 - 30 years old.

-     Good communication skills and good customer service mind.

-     Good technical analyze and problem solving skills.

-     High responsible, work hard and willing to travel.

-     Good English (for product learning).

-     PC skills (software, MS office).

Chế độ phúc lợi

Health Insurance

Competitive salary

13th salary

Travelling annually

Tổng quan
Medigroup Vietnam
8th Floor, 17 Ba Huyen Thanh Quan, Ward 6, Dist. 3
Liên hệ: 1672886029
Quy mô công ty: 1   người
Giới thiệu
MediGroup Vietnam has, since 1995, been working in close partnership with the Vietnamese healthcare sector to support the constant strive for excellent healthcare.
MediGroup Vietnam has established itself as a leading system solution provider within ultrasound and clinical diagnostic equipment and consumables. We are proud to work in close partnership with following multinational healthcare companies, including GE Healthcare - USA, Human GmbH - Germany, Radiometer ApS - Denmark, Thermo Fisher Scientific - USA, Diagnostica Stago S.A.S - France in Ho Chi Minh City, Hanoi and Danang, and Phnom penh, our team of over 100 people is daily working to service over 1,000 customers throughout Vietnam and Cambodia.
Wherever we are, in whatever work we do, our client is the focus in any of our activities. It is the primary focus of every MediGroup staff to understand the needs of our customers and exceed their expectations. MediGroup has developed a professional, skillful and highly motivated team to make a difference for our customers and their patients.
Following the “Customer First” principal, it is our commitment to provide effective system solutions consisting of high quality products, supported by comprehensive product- and application training, as well as professional technical after sales service support.

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