This is the service activation code provided by other JobTest partners. With each valid code, your performance assessment service will be enabled to put into use on your own account. Please make sure you entered it correctly before pressing the "Activate" button below.
Activate cod success
ou have activated the service successfully, please press the button "View details" to use the service you have just activated.
Jobtest’s client specializes in health and wellness products.
Working location: District 3, HCMC
Working time: Monday to Friday (8:30 - 17:30) and Saturday (8:30 - 12:00)
Handle daily operations of the Contact Center by effectively communicating with Members through telephone and other channels for activities such as order processing, inquiry handling, and cross-country information.
Provide a buddy system for new employees, sharing knowledge and guidance during their initial weeks or months.
Participate in ad hoc projects, events, UAT (user acceptance testing), and provide suggestions/feedback.
Familiar with internal department policies and procedures, including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, and Member compensation system.
Able to log issues in company case management systems
Promptly alert IT when a system issue affects member experience and operations. Capable of collaborating with IT to find solutions.
Continuously seek ways to improve performance and offer recommendations to the Uplines when opportunities arise.
Demonstrate an ongoing process of improvement within the teams and implement quality initiatives as needed.
Perform After Sales support (including order delivery delay, missing, damaged or wrong products, other Logistic issues, etc); take full ownership of communication with Logistics Department for urgent issues and feedback, securing permanent and preventive solutions.
Handle Will Call order follow-up and Order change (including daily underpaid order cancellation, EOM underpaid order cancellation).
Handle follow up calls/Emails to support requests related to Held Earnings, Earning Adjustments, Clawback or other adhoc tasks related to market.
Build and maintain positive relationships with the team to create an enjoyable working environment.
Job Requirement
At least 3 years of working experience in a customer service industry or relevant MLM/Direct Selling with cash handling experience.
Graduated University
Proficiency in verbal and written English, another local language proficiency is required
Pleasant personality with excellent interpersonal skills
Ability to provide superb customer service and resolve problems independently under the company’s guidelines
Self-motivated and attentive to details with strong initiative
Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required