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CUSTOMER CARE OFFICER

Ho Chi Minh,
14 tr - 14 tr vnd
Full time
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Job Description
Posting date: 12-11-2024
Expire Date: 12-12-2024
Job Category: Medicine

Jobtest’s client specializes in health and wellness products. 
Working location: District 3, HCMC
Working time: Monday to Friday (8:30 - 17:30) and Saturday (8:30 - 12:00)

  • Handle daily operations of the Contact Center by effectively communicating with Members through telephone and other channels for activities such as order processing, inquiry handling, and cross-country information.
  • Provide a buddy system for new employees, sharing knowledge and guidance during their initial weeks or months.
  • Participate in ad hoc projects, events, UAT (user acceptance testing), and provide suggestions/feedback.
  • Familiar with internal department policies and procedures, including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, and Member compensation system.
  • Able to log issues in company case management systems  
  • Promptly alert IT when a system issue affects member experience and operations. Capable of collaborating with IT to find solutions.
  • Continuously seek ways to improve performance and offer recommendations to the Uplines when opportunities arise. 
  • Demonstrate an ongoing process of improvement within the teams and implement quality initiatives as needed.
  • Perform After Sales support (including order delivery delay, missing, damaged or wrong products, other Logistic issues, etc); take full ownership of communication with Logistics Department for urgent issues and feedback, securing permanent and preventive solutions.
  • Handle Will Call order follow-up and Order change (including daily underpaid order cancellation, EOM underpaid order cancellation).
  • Handle follow up calls/Emails to support requests related to Held Earnings, Earning Adjustments, Clawback or other adhoc tasks related to market.
  • Build and maintain positive relationships with the team to create an enjoyable working environment.

 

 

Job Requirement
  • At least 3 years of working experience in a customer service industry or relevant MLM/Direct Selling with cash handling experience.
  • Graduated University 
  • Proficiency in verbal and written English, another local language proficiency is required
  • Pleasant personality with excellent interpersonal skills  
  • Ability to provide superb customer service and resolve problems independently under the company’s guidelines
  • Self-motivated and attentive to details with strong initiative
  • Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required
  • Well groom and manner
Benefit
  • Salary: 14M/ month + 13th month bonus + Performance bonus
  • Yearend bonus according to company’s revenue
  • Other benefits: Lunch, Company trip, Health insurance 24/7,..
Overview
Công ty Jobtest
19-21 Nguyễn Văn Trỗi, Phú Nhuận
Contact:
Company Size: Từ 50 đến 200   person
Introduction

công ty chuyên cung cấp dịch vụ về nhân sự.

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