[Bien Hoa, Dong Nai] Technical & Quality Assistant Manager

***** Primary Responsibility

- Responsible for analyzing Field Failure through Field Quality Reports. Interaction with factory regarding Quality & failure issues

- Preparation of Training Documents for Engineers. Submitting Failure Trend report to Factory

- Discussing the Failure Trend report with Factory to avoid errors. Advising engineers on the technical competencies

- Releasing of Technical Documents with field employees. Interaction point between Factory Engineers and Field Employees

- Approval of Customer returns (CMRA).  Analyzing Return Trends and suggesting improvements

- Control and check on warranty control costs

***** Subject Matter Expert (SME)

1. Responsible for Technical competency of Field Team

2. Training of Franchisee manpower and improve competency

3. Communicate quality and defect control information to all relevant organizational departments, outside

vendors, franchisees, staffs, BSM, BSI, Store In-charge and respective Zonal Heads.

4. Direct the tracking of defects, test results, or other regularly reported quality and defect control data.

***** Team Management

1. Recruitment & Development of Field Engineers

2. Responsible for complete management for Service Engineers which includes Staffing, Motivation and Evaluation.

3. Conduct training programs as per the requirement.

******* Performance Skills

1. Knowledge of Process implementation and improvement, tracking budget expenses and Call Centre
operations management skills.
2. Knowledge of turning service operations into a profit center strategic business unit
3. Must demonstrate strong communication skills to influence others, deliver presentations, manage conflict
and communicate business goal across teams to meet the business goals.
4. Excellent in communications & presentations with people leadership qualities.
5. Need to recognize and analyze problem.
6. Set standards for business solutions.
7. Meet business goals through effective problem solving.
8. Changing processes to eliminate complaints.