At least 3 year-experience in leading an in-bound team in Call Center environment
Strong determination of KPI achievement
Strong personality and leadership Proved ability to do staffing and scheduling
Ability to effectively manage cross-functional projects
Experience as team lead, supervisor, or manager desired
Experience in managing to performance targets desired
Ability to do multitasks and highly adapt to constantly changing environment
Excellent oral, written and interpersonal communication skill
Good at English is required
Project management experience, able to work independently on multiple concurrent initiatives
Demonstrated problem-solving skills, strategic and analytical capabilities
Intermediate to advanced reporting skills
Moderate ability to identify and analyze data for trends and forecast
Minimum of a bachelor degree in relevant field.
Disciplined and high motivated to motivate and encourage team for improvement
Professional environment.