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Moderation Team Leader Part-time

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Ngày đăng tin: 08-03-2019
Ngày hết hạn: 07-04-2019
Danh mục công việc: Khác

Gear Inc. is seeking 2 Team Leaders for our Moderation teams (Part-time). Ideal candidates will join our team to assist in supervising a team of at least 20 members, reasonably assuring team's non-quality KPIs to meet clients' requirement and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from the team or clients) in a timely manner. Your main responsibilities are:

 - Supervise team members and be able to arrange or cover member’s working shifts if necessary.

 - Provide accurate, valid and complete information by using the right methods/tools

 - Handle clients' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

 - Meet personal/team’s targets

 - Keep records of issues/problem for further investigation

 - Follow communication procedures, guidelines, and policies

 - Work with managers about clients' feedback

Yêu cầu công việc

 - Good English communication skills and good computer skills (familiar with MS Office & Google applications).

 - Experience in customer service.

 - Excellent interpersonal skills.

 - Attention to details and desire to learn

 - High sense of responsibility and enthusiasm.

 - Ability to work independently and in a team.

 - Flexible, adaptable to new changes.

 - Familiar with smartphone/ mobile device/mobile applications

 - Experience in device/application troubleshooting is highly preferable.

 

=> Working time:

 - Operating hours: 4 shifts/ day from Monday to Sunday

   * Morning: 7:00 a.m - 12:00 p.m

   * Afternoon: 12:00 p.m - 6:00 p.m

   * Night: 6:00 p.m - 12:00 a.m

   * Overnight:: 12:00 a.m - 7:00 a.m

 - Work in a Minimum of 3 shifts per week in which 1 ~ 2 Overnight shifts

 - Will be required to work on Vietnamese Holidays.

Chế độ phúc lợi

 - Attractive salary (Up to 44,000 VND per hour), 200% payment on holidays and 300% on Tet.

 - 13th-month salary; loyalty bonus (based on how long you've worked for the company)

 - Laptop and other equipment is provided

 - Nap room for a quick rest

 - Annual flu vaccination and health check (company pays 50%).

 - Free drinks (Coffee, tea,...)

Tổng quan
Gear Inc.
Tòa Nhà CT2, ngõ Hòa Bình 6, 125D Minh Khai
Liên hệ: 989954548
Quy mô công ty: Từ 50 đến 200   người
Giới thiệu

  • Gear Inc. is a global software specialist with the main focus on Game Development, Quality Assurance, and Image & Content Moderation. This Silicon Valley owned company has its main base in Hanoi, Vietnam, and offices in Danang, Vietnam, the US, the Philippines, India, Thailand, and Indonesia. With outsourcing on a constant rise, and Southeast Asia holding all the major accolades, Vietnam has been hailed as one of the strongest concentrations of quality and cost-effective software development.

  • Gear Inc. proudly tops this list with a global portfolio of clients in its subsections:

  •  - Alley Labs - https://www.alleylabs.com/ - Game Development for Mobile;

  •  - Pure Moderation - https://www.puremoderation.com/ - Brand Moderation for Image & Video, Social Listening, and Customer Support;

  •  - Testing Hero - https://www.testinghero.com/ - both manual and automated Quality Assurance for software development with global certifications.

  • For more information, please visit our:

  •  - Website: https://www.gearinc.com/

  •  - Facebook fan page: https://www.facebook.com/GearIncTeam/

  •  

  • Hanoi Office:

  •  - Address: No. 125D, Minh Khai Street, Hai Ba Trung district, Hanoi, Vietnam

  •  - Phone: + 84 24 3972 8621

  • Danang Office:

  •  - Address: No. 52, Nguyen Van Linh Street, Hai Chau District, Danang, Vietnam

  •  - Phone: +84 23 6358 8621

  •  

  • Gear Inc. - Where Work Is Play! 

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