- At least 3 year-experience in leading an in-bound team in Call Center environment
- Strong determination of KPI achievement
- Strong personality and leadership
- Proved ability to do staffing and scheduling
- Ability to effectively manage cross-functional projects
- Experience as team lead, supervisor, or manager desired
- Experience in managing to performance targets desired
- Ability to do multitasks and highly adapt to constantly changing environment
- Excellent oral, written and interpersonal communication skill
- Good at English is required
- Project management experience, able to work independently on multiple concurrent initiatives
- Demonstrated problem-solving skills, strategic and analytical capabilities
- Intermediate to advanced reporting skills
- Moderate ability to identify and analyze data for trends and forecast
- Minimum of a bachelor degree in relevant field.
- Disciplined and high motivated to motivate and encourage team for improvement
- 8 hrs/ days, 6 working days/ bi-weekly
- Full insurance on salary
- Bonus: twice a year
- Salary review: once a year
- Company trip, Health checking yearly.
- Year - end party