{"id":41,"date":"2020-09-28T09:19:45","date_gmt":"2020-09-28T09:19:45","guid":{"rendered":""},"modified":"2022-06-20T15:31:14","modified_gmt":"2022-06-20T08:31:14","slug":"10-xu-huong-quan-tri-nhan-su-2017","status":"publish","type":"post","link":"https:\/\/jobtest.vn\/hrblog\/10-xu-huong-quan-tri-nhan-su-2017","title":{"rendered":"10 xu h\u01b0\u1edbng qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 2017"},"content":{"rendered":"

\n

Tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a doanh nghi\u1ec7p<\/span><\/strong><\/p>\n

(\u0110TCK)\u00a0N\u1ebfu 2016 l\u00e0 n\u0103m c\u1ee7a xu h\u01b0\u1edbng \u201cti\u00eau d\u00f9ng h\u00f3a qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1\u201d, t\u1ee9c l\u00e0 c\u00e1ch m\u1ed9t c\u00f4ng ty t\u1ea1o ra tr\u1ea3i nghi\u1ec7m x\u00e3 h\u1ed9i, c\u00f4ng ngh\u1ec7 c\u1ee7a nh\u00e2n vi\u00ean nh\u01b0 v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng th\u00ec b\u01b0\u1edbc sang n\u0103m 2017, c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb nh\u00e2n l\u1ef1c s\u1ebd ph\u1ea3i h\u1ecdc c\u00e1ch \u1ee9ng d\u1ee5ng g\u00f3c nh\u00ecn ti\u00eau d\u00f9ng v\u00e0 k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0o c\u00e1c ch\u1ee9c n\u0103ng qu\u1ea3n tr\u1ecb, t\u1ea1o cho nh\u00e2n vi\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t nh\u1ea5t.<\/span><\/p>\n

2017\u00a0s\u1ebd l\u00e0 n\u0103m ch\u1ee9ng ki\u1ebfn s\u1ef1 chuy\u1ec3n \u0111\u1ed5i nhanh ch\u00f3ng c\u1ee7a qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1, t\u1eadp trung v\u00e0o ti\u00eau d\u00f9ng h\u00f3a v\u00e0 c\u00f4ng ngh\u1ec7 s\u1ed1. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 10 xu h\u01b0\u1edbng s\u1ebd \u0111\u1ecbnh h\u00ecnh qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 n\u0103m nay.<\/span><\/p>\n

1. T\u1eadp trung t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m h\u1ea5p d\u1eabn nh\u00e2n vi\u00ean<\/strong><\/span><\/p>\n

M\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a The Future Workplace and Beyond.com ch\u1ec9 ra r\u1eb1ng, 83% l\u00e3nh \u0111\u1ea1o qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 nh\u1eadn \u0111\u1ecbnh, tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean ho\u1eb7c quan tr\u1ecdng, ho\u1eb7c r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 h\u1ecd \u0111ang \u0111\u1ea7u t\u01b0 nhi\u1ec1u h\u01a1n trong vi\u1ec7c \u0111\u00e0o t\u1ea1o (56%), c\u1ea3i thi\u1ec7n kh\u00f4ng gian l\u00e0m vi\u1ec7c (51%) v\u00e0 trao nhi\u1ec1u ph\u1ea7n th\u01b0\u1edfng h\u01a1n (47%).<\/span><\/p>\n

C\u00e1c c\u00f4ng ty c\u0169ng c\u00f3 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m h\u1ea5p d\u1eabn nh\u00e2n vi\u00ean khi cu\u1ed9c chi\u1ebfn c\u1ea1nh tranh thu h\u00fat nh\u00e2n t\u00e0i ng\u00e0y c\u00e0ng quy\u1ebft li\u1ec7t. Mercer d\u1ef1 b\u00e1o r\u1eb1ng, 90% ch\u1ee7 doanh nghi\u1ec7p s\u1ebd tr\u1edf n\u00ean c\u1ea1nh tranh h\u01a1n trong vi\u1ec7c t\u00ecm ng\u01b0\u1eddi t\u00e0i, \u0111\u1eb7c bi\u1ec7t t\u1ea1i \u1ea4n \u0110\u1ed9, B\u1eafc M\u1ef9 v\u00e0 ch\u00e2u \u00c1. V\u00ec v\u1eady vi\u1ec7c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb gi\u00fap c\u00f4ng ty ghi d\u1ea5u \u1ea5n \u0111\u01b0\u1ee3c v\u1edbi c\u00e1c nh\u00e2n vi\u00ean (hi\u1ec7n t\u1ea1i v\u00e0 ti\u1ec1m n\u0103ng) v\u1ec1 v\u0103n h\u00f3a v\u00e0 gi\u00e1 tr\u1ecb doanh nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 tuy\u1ec3n d\u1ee5ng v\u00e0 gi\u1eef ch\u00e2n ng\u01b0\u1eddi t\u00e0i.<\/span><\/p>\n

Susan Peters, Ph\u00f3 ch\u1ee7 t\u1ecbch c\u1ea5p cao, ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 t\u1ea1i General Electric cho bi\u1ebft: \u201cCh\u00fang t\u00f4i \u0111\u1ecbnh ngh\u0129a tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean \u0111\u01a1n gi\u1ea3n l\u00e0 vi\u1ec7c nh\u00ecn th\u1ebf gi\u1edbi th\u00f4ng qua \u0111\u00f4i m\u1eaft c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng m\u1ed1i b\u1eadn t\u00e2m l\u1edbn nh\u1ea5t c\u1ee7a h\u1ecd. N\u0103m 2016, ch\u00fang t\u00f4i \u0111\u00e3 b\u1ed5 nhi\u1ec7m ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u b\u1ed9 ph\u1eadn tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean v\u00e0 hi\u1ec7n t\u1ea1i \u0111ang ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m, nh\u1eefng \u0111i\u1ec1u li\u00ean quan t\u1edbi m\u00f4i tr\u01b0\u1eddng v\u1eadt ch\u1ea5t n\u01a1i nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c. T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u n\u00e0y l\u00e0 m\u1ed9t ph\u1ea7n trong vi\u1ec7c ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n c\u00e1c c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ed9 ph\u1eadn qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1\u201d.<\/span><\/p>\n

Nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 \u0111ang th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c n\u00e0y b\u1eb1ng c\u00e1ch v\u01b0\u01a1n ra b\u00ean ngo\u00e0i ch\u1ee9c n\u0103ng c\u1ee7a qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1, h\u1ee3p t\u00e1c v\u1edbi l\u00e3nh \u0111\u1ea1o b\u1ea5t \u0111\u1ed9ng s\u1ea3n, c\u00f4ng ngh\u1ec7, marketing, truy\u1ec1n th\u00f4ng n\u1ed9i b\u1ed9 v\u00e0 quan h\u1ec7 to\u00e0n c\u1ea7u nh\u1eb1m t\u1ea1o s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

2. S\u1eed d\u1ee5ng m\u00f4 h\u00ecnh Agile \u0111\u1ec3 tuy\u1ec3n d\u1ee5ng v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean<\/strong><\/span><\/p>\n

Agile l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c nguy\u00ean l\u00fd d\u00e0nh cho ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m, trong \u0111\u00f3 khuy\u1ebfn kh\u00edch vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch th\u00edch \u1ee9ng, ph\u00e1t tri\u1ec3n t\u0103ng d\u1ea7n, chuy\u1ec3n giao s\u1edbm v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. Agile c\u0169ng ch\u1ee7 tr\u01b0\u01a1ng th\u00edch \u1ee9ng nhanh ch\u00f3ng v\u1edbi c\u00e1c thay \u0111\u1ed5i.<\/span><\/p>\n

M\u1ee5c \u0111\u00edch c\u1ee7a c\u00e1c ph\u01b0\u01a1ng ph\u00e1p Agile l\u00e0 gi\u00fap c\u00e1c doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 linh ho\u1ea1t (Agility), t\u1eeb \u0111\u00f3 n\u00e2ng cao s\u1ee9c c\u1ea1nh tranh v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. C\u00e1c ph\u01b0\u01a1ng ph\u00e1p Agile \u0111\u00e3 thay \u0111\u1ed5i di\u1ec7n m\u1ea1o th\u1ebf gi\u1edbi kh\u00f4ng ch\u1ec9 trong ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m m\u00e0 c\u00f2n \u0111ang th\u1ec3 hi\u1ec7n gi\u00e1 tr\u1ecb trong c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c nh\u01b0 Marketting (Agile Marketting), gi\u00e1o d\u1ee5c (EduScrum, Lean Edu,\u2026), thi\u1ebft k\u1ebf (Lean UX, Design Thinking), kh\u1edfi nghi\u1ec7p (Lean Startup) v\u00e0 ph\u1ea7n c\u1ee9ng.<\/span><\/p>\n

3. Ngu\u1ed3n nh\u00e2n l\u1ef1c ph\u1ee9c h\u1ee3p l\u00e0 l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng trong t\u01b0\u01a1ng lai\u00a0\u00a0<\/span><\/strong><\/p>\n

Hi\u1ec7n t\u1ea1i, Agile \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong vi\u1ec7c tuy\u1ec3n d\u1ee5ng v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n s\u1ef1. Amber Grewwal, t\u1eebng l\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u b\u1ed9 ph\u1eadn tuy\u1ec3n d\u1ee5ng nh\u00e2n t\u00e0i to\u00e0n c\u1ea7u t\u1ea1i GE Digital (hi\u1ec7n t\u1ea1i l\u00e0 Ph\u00f3 ch\u1ee7 t\u1ecbch b\u1ed9 ph\u1eadn tuy\u1ec3n d\u1ee5ng nh\u00e2n t\u00e0i c\u1ee7a IBM), cho bi\u1ebft, c\u00f4 l\u00e0 ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean \u1ee9ng d\u1ee5ng m\u00f4 h\u00ecnh Agile v\u1ed1n tr\u01b0\u1edbc \u0111\u00e2y ch\u1ec9 d\u00f9ng trong ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0o tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1. K\u1ebft qu\u1ea3 l\u00e0 nh\u1eefng ng\u01b0\u1eddi tuy\u1ec3n d\u1ee5ng c\u00f3 th\u1ec3 \u0111\u01b0a c\u00e1c nh\u00e2n t\u00e0i h\u00e0ng \u0111\u1ea7u t\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh trong v\u00f2ng 2 – 6 tu\u1ea7n, so v\u1edbi k\u1ebft qu\u1ea3 trung b\u00ecnh t\u1eeb 10 – 15 tu\u1ea7n nh\u01b0 c\u00e1ch th\u00f4ng th\u01b0\u1eddng.<\/span><\/p>\n

Agile kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng trong vi\u1ec7c tuy\u1ec3n d\u1ee5ng m\u00e0 c\u00f2n trong vi\u1ec7c h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n. C\u00e1c c\u00f4ng ty nh\u01b0 IBM, Visa, MasterCard, Adidas v\u00e0 General Electric \u0111\u1ec1u \u0111ang \u1ee9ng d\u1ee5ng m\u1ed9t n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 th\u00f4ng minh kh\u00e1c \u0111\u1ec3 t\u1ea1o n\u00ean tr\u1ea3i nghi\u1ec7m nh\u01b0 Netflix \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi h\u1ecfi doanh nghi\u1ec7p.<\/span><\/p>\n

H\u1ee3p t\u00e1c v\u1edbi c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n b\u1ea5t \u0111\u1ed9ng s\u1ea3n \u0111\u1ec3 t\u1ea1o n\u00ean kh\u00f4ng gian th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a.<\/span><\/p>\n

L\u00e3nh \u0111\u1ea1o General Electric trong m\u1ed9t b\u00e0i ph\u00e1t bi\u1ec3u c\u1ee7a m\u00ecnh \u0111\u00e3 n\u00f3i v\u1ec1 vi\u1ec7c \u201c\u0111a ph\u1ea7n c\u00e1c kh\u00f4ng gian l\u00e0m vi\u1ec7c \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho ng\u01b0\u1eddi h\u01b0\u1edbng ngo\u1ea1i v\u00e0 nh\u1eefng nhu c\u1ea7u c\u1ee7a \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y\u201d. Trong khi \u0111\u00f3, nh\u1eefng ng\u01b0\u1eddi h\u01b0\u1edbng n\u1ed9i c\u0169ng l\u00e0 nh\u1eefng nh\u00e2n t\u00e0i th\u1ef1c s\u1ef1 v\u1edbi t\u00ednh c\u00e1ch c\u00e1 nh\u00e2n kh\u00e1c bi\u1ec7t ho\u00e0n to\u00e0n. V\u00ec v\u1eady, c\u00e1c c\u00f4ng ty c\u1ea7n ph\u1ea3i t\u00ecm c\u00e1ch \u0111\u1ec3 \u0111i\u1ec1u ti\u1ebft \u0111\u01b0\u1ee3c kh\u00f4ng gian ph\u00f9 h\u1ee3p v\u1edbi c\u1ea3 ng\u01b0\u1eddi h\u01b0\u1edbng n\u1ed9i v\u00e0 h\u01b0\u1edbng ngo\u1ea1i.<\/span><\/p>\n

M\u1eb7c d\u00f9 \u0111a ph\u1ea7n c\u00e1c nh\u00e2n vi\u00ean M\u1ef9 \u01b0a chu\u1ed9ng kh\u00f4ng gian l\u00e0m vi\u1ec7c m\u1edf (theo International Facilities Management Association), tuy nhi\u00ean, hi\u1ec7n t\u1ea1i, c\u00e1c c\u00f4ng ty b\u1eaft \u0111\u1ea7u nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c r\u1eb1ng \u0111\u00f3 kh\u00f4ng ph\u1ea3i lu\u00f4n l\u00e0 n\u01a1i th\u00edch h\u1ee3p nh\u1ea5t \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c.<\/span><\/p>\n

Th\u1ef1c t\u1ebf, nghi\u00ean c\u1ee9u t\u1eeb Steelcase qua kh\u1ea3o s\u00e1t 12.480 nh\u00e2n vi\u00ean t\u1ea1i 17 qu\u1ed1c gia tr\u00ean to\u00e0n c\u1ea7u cho th\u1ea5y, nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c \u0111\u1ecba \u0111i\u1ec3m v\u00e0 c\u00e1ch th\u1ee9c l\u00e0m vi\u1ec7c, \u0111\u01b0\u1ee3c t\u1ef1 do l\u1ef1a ch\u1ecdn kh\u00f4ng gian l\u00e0m vi\u1ec7c ph\u00f9 h\u1ee3p v\u1edbi t\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c, kh\u00f4ng ch\u1ec9 t\u1eadp trung hay mang t\u00ednh c\u1ed9ng t\u00e1c h\u01a1n trong c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n g\u1eafn k\u1ebft v\u1edbi c\u00f4ng vi\u1ec7c h\u01a1n 88%.<\/span><\/p>\n

V\u00ec v\u1eady quy\u1ebft \u0111\u1ecbnh kh\u00f4ng ph\u1ea3i l\u00e0 li\u1ec7u n\u00ean thi\u1ebft k\u1ebf m\u1ed9t kh\u00f4ng gian m\u1edf hay kh\u00f4ng m\u00e0 l\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 trao cho nh\u00e2n vi\u00ean s\u1ef1 l\u1ef1a ch\u1ecdn n\u01a1i h\u1ecd s\u1ebd l\u00e0m vi\u1ec7c, ph\u1ee5 thu\u1ed9c v\u00e0o t\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c m\u00e0 h\u1ecd ph\u1ea3i th\u1ef1c hi\u1ec7n. \u0110\u1ed1i v\u1edbi b\u1ed9 ph\u1eadn qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1: n\u01a1i l\u00e0m vi\u1ec7c kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t t\u00f2a nh\u00e0, n\u00f3 c\u00f2n l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 \u0111\u1ec3 m\u1edf r\u1ed9ng v\u0103n h\u00f3a c\u00f4ng ty v\u00e0 t\u1ea1o s\u1ef1 g\u1eafn k\u1ebft v\u1edbi nh\u00e2n vi\u00ean.<\/span><\/p>\n

4\/ \u1ee8ng d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp th\u1ecb \u0111\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/strong><\/span><\/p>\n

Trong th\u1eddi \u0111\u1ea1i m\u1ea1ng x\u00e3 h\u1ed9, c\u00e1c \u1ee9ng c\u1eed vi\u00ean v\u00e0 nh\u00e2n vi\u00ean c\u00f3 \u201cquy\u1ec1n l\u1ef1c\u201d \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c nh\u1eadn \u0111\u1ecbnh, \u0111\u00e1nh gi\u00e1 v\u1ec1 doanh nghi\u1ec7p v\u00e0 bi\u1ebfn m\u1ecdi th\u1ee9 th\u00e0nh \u201cth\u1ea3m h\u1ecda\u201d. Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 x\u1ebfp h\u1ea1ng v\u0103n h\u00f3a v\u00e0 qu\u1ea3n tr\u1ecb c\u00f4ng ty nh\u01b0 c\u00e1ch h\u1ecd \u0111\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n, nh\u00e0 h\u00e0ng hay m\u1ed9t b\u1ed9 phim.<\/span><\/p>\n

Do \u0111\u00f3, b\u1ed9 ph\u1eadn qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 \u0111ang \u00e1p d\u1ee5ng nhi\u1ec1u c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c d\u00f9ng trong marketing ti\u00eau d\u00f9ng nh\u01b0 thi\u1ebft k\u1ebf suy ngh\u0129, hackathon (s\u1ef1 ki\u1ec7n m\u00e0 c\u00e1c l\u1eadp tr\u00ecnh vi\u00ean, c\u00f9ng nh\u1eefng ng\u01b0\u1eddi li\u00ean quan trong ng\u00e0nh ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m s\u1ebd h\u1ee3p t\u00e1c v\u1edbi nhau trong th\u1eddi gian ng\u1eafn \u0111\u1ec3 ho\u00e0n th\u00e0nh m\u1ed9t d\u1ef1 \u00e1n) v\u00e0 ph\u00e2n t\u00edch t\u00e2m l\u00fd \u0111\u1ec3 t\u1ea1o n\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m thu h\u00fat nh\u00e2n vi\u00ean.<\/span><\/p>\n

\u0110\u00e2y l\u00e0 l\u00fd do c\u00e1c c\u00f4ng ty nh\u01b0 IBM v\u00e0 Cisco chuy\u1ec3n h\u01b0\u1edbng tr\u1ecdng t\u00e2m t\u1eeb kh\u00e1ch h\u00e0ng sang c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. IBM s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 thi\u1ebft k\u1ebf suy ngh\u0129 v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch t\u00e2m l\u00fd ri\u00eang, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Social Pulse, \u0111\u1ec3 kh\u00e1m ph\u00e1 suy ngh\u0129 c\u1ee7a nh\u00e2n vi\u00ean v\u1ec1 v\u1ea5n \u0111\u1ec1 qu\u1ea3n tr\u1ecb.<\/span><\/p>\n

Trong khi \u0111\u00f3, Cisco m\u01b0\u1ee3n \u00fd t\u01b0\u1edfng hackathon t\u1eeb th\u1ebf gi\u1edbi c\u00f4ng ngh\u1ec7 \u0111\u1ec3 t\u1ea1o ra s\u1ea3n ph\u1ea9m qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 m\u1edbi nh\u01b0 \u1ee9ng d\u1ee5ng YouBelong@Cisco \u0111\u1ec3 h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean m\u1edbi v\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ee7a h\u1ecd trong tu\u1ea7n \u0111\u1ea7u ti\u00ean l\u00e0m vi\u1ec7c t\u1ea1i Cisco. Ch\u01b0a k\u1ec3 \u1ee9ng d\u1ee5ng Ask Alex –\u00a0 m\u1ed9t ph\u1ea7n m\u1ec1m gi\u1ecdng n\u00f3i cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng c\u00f3 \u0111\u01b0\u1ee3c c\u00e1c th\u00f4ng tin v\u1ec1 qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 m\u1ed9t c\u00e1c nhanh ch\u00f3ng nh\u01b0 ch\u00ednh s\u00e1ch ngh\u1ec9 ng\u01a1i, chi ph\u00ed h\u1ed7 tr\u1ee3 v\u00e0 c\u00e1c c\u00e2u h\u1ecfi li\u00ean quan t\u1edbi b\u1ea3o hi\u1ec3m.<\/span><\/p>\n

5\/ Th\u1eed nghi\u1ec7m chatbots trong qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1<\/strong><\/span><\/p>\n

\"10-xu-huong-quan-tri-nhan-su-2017\"<\/p>\n

\n

Tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o (AI) l\u00e0 m\u1ed9t th\u1ecb tr\u01b0\u1eddng kh\u1ed5ng l\u1ed3, \u0111\u01b0\u1ee3c d\u1ef1 \u0111o\u00e1n s\u1ebd t\u0103ng t\u1eeb m\u1ee9c 8 t\u1ef7 USD trong n\u0103m nay l\u00ean 47 t\u1ef7 USD n\u0103m 2020, theo IDC. V\u1ec1 c\u01a1 b\u1ea3n, chatbots l\u00e0 h\u00ecnh th\u1ee9c th\u00f4 s\u01a1 c\u1ee7a ph\u1ea7n m\u1ec1m tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, c\u00f3 th\u1ec3 giao ti\u1ebfp v\u1edbi con ng\u01b0\u1eddi \u0111\u1ec3 tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi ho\u1eb7c t\u00e1n g\u1eabu v\u1edbi ch\u00fang ta. M\u1ed9t chatbot c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh tr\u1ee3 l\u00fd \u1ea3o c\u1ee7a ri\u00eang b\u1ea1n \u0111\u1ec3 ch\u0103m s\u00f3c t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9, t\u1eeb vi\u1ec7c g\u1ecdi m\u1ed9t chi\u1ebfc Uber cho \u0111\u1ebfn thi\u1ebft l\u1eadp m\u1ed9t cu\u1ed9c h\u1eb9n.<\/span><\/p>\n

Trong n\u0103m 2016, ch\u00fang ta ch\u1ee9ng ki\u1ebfn m\u1ee9c \u0111\u1ed9 quan t\u00e2m t\u1edbi c\u00e1c chatbots t\u0103ng l\u00ean trong vi\u1ec7c t\u1ea1o ra nh\u1eefng ng\u01b0\u1eddi \u0111\u1ed3ng nghi\u1ec7p k\u1ef9 thu\u1eadt s\u1ed1, \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n lu\u00f4n c\u00f3 ng\u01b0\u1eddi \u0111\u1ed3ng h\u00e0nh trong c\u00f4ng vi\u1ec7c v\u00e0 tham gia m\u1ed9t ph\u1ea7n v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a b\u1ea1n t\u1ea1i c\u00f4ng ty.<\/span><\/p>\n

Theo d\u1ef1 b\u00e1o g\u1ea7n \u0111\u00e2y nh\u1ea5t t\u1eeb Gideon Mann, Gi\u00e1m \u0111\u1ed1c khoa h\u1ecdc s\u1ed1 li\u1ec7u c\u1ee7a Bloomberg LP, \u201ctrong v\u00f2ng 5 n\u0103m t\u1edbi, t\u1ef1 \u0111\u1ed9ng h\u00f3a s\u1ebd th\u00e2m nh\u1eadp ng\u00e0y c\u00e0ng s\u00e2u v\u00e0o c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n c\u1ee7a ch\u00fang ta. Khi \u0111\u00f3, ch\u00fang ta s\u1ebd r\u1ea5t kh\u00f3 c\u00f3 th\u1ec3 ph\u00e2n bi\u1ec7t \u0111\u01b0\u1ee3c m\u1ed9t vi\u1ec7c l\u00e0 do con ng\u01b0\u1eddi hay m\u00e1y m\u00f3c th\u1ef1c hi\u1ec7n. K\u1ebft qu\u1ea3 l\u00e0 c\u00e1c ch\u1ee9c n\u0103ng c\u01a1 b\u1ea3n t\u1ef1 nhi\u00ean v\u1ec1 c\u00e1ch con ng\u01b0\u1eddi l\u00e0m vi\u1ec7c s\u1ebd bi\u1ebfn \u0111\u1ed5i v\u00e0 ch\u00fang ta s\u1ebd ph\u1ea3i l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch th\u00f4ng minh h\u01a1n\u201d.<\/span><\/p>\n

Li\u1ec7u t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f3 khi\u1ebfn con ng\u01b0\u1eddi kh\u00f3 kh\u0103n h\u01a1n trong t\u00ecm vi\u1ec7c? C\u00e2u h\u1ecfi th\u00fa v\u1ecb h\u01a1n l\u00e0 c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i c\u1ee7a ch\u00fang ta s\u1ebd ti\u1ebfn h\u00f3a nh\u01b0 th\u1ebf n\u00e0o v\u00e0 ch\u00fang ta c\u1ea7n h\u00ecnh th\u1ee9c \u0111\u00e0o t\u1ea1o n\u00e0o \u0111\u1ec3 c\u00f3 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft gi\u1eef \u0111\u01b0\u1ee3c c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh, thay v\u00ec b\u1ecb thay th\u1ebf b\u1eb1ng m\u00e1y m\u00f3c.<\/span><\/p>\n

Trong l\u0129nh v\u1ef1c n\u00e0y, ng\u01b0\u1eddi ta d\u1ec5 nh\u1eadn ra \u0111\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 c\u1ea7n ph\u1ea3i hi\u1ec3u \u0111\u01b0\u1ee3c n\u1ed9i dung v\u00e0 b\u1ed1i c\u1ea3nh c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 c\u00e1ch th\u1ee9c t\u1ef1 \u0111\u1ed9ng h\u00f3a \u1ea3nh h\u01b0\u1edfng t\u1edbi t\u01b0\u01a1ng lai c\u1ee7a c\u00f4ng vi\u1ec7c. B\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c ti\u00ean phong s\u1eed d\u1ee5ng c\u00e1c chatbots trong c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 \u0111\u1ec3 xem ng\u01b0\u1eddi \u0111\u1ed3ng nghi\u1ec7p k\u1ef9 thu\u1eadt s\u1ed1 n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c l\u1eddi khuy\u00ean v\u00e0 c\u1ea3i thi\u1ec7n c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 hay kh\u00f4ng.<\/span><\/p>\n

6\/ L\u1eadp k\u1ebf ho\u1ea1ch cho ngu\u1ed3n nh\u00e2n l\u1ef1c ph\u1ee9c h\u1ee3p<\/strong><\/span><\/p>\n

L\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng trong t\u01b0\u01a1ng lai t\u1ea1i m\u1ed7i c\u00f4ng ty s\u1ebd kh\u00f4ng ch\u1ec9 l\u00e0 c\u00e1c nh\u00e2n vi\u00ean to\u00e0n th\u1eddi gian. Thay v\u00e0o \u0111\u00f3 s\u1ebd l\u00e0 ngu\u1ed3n nh\u00e2n l\u1ef1c ph\u1ee9c h\u1ee3p, bao g\u1ed3m c\u00e1c nh\u00e2n vi\u00ean to\u00e0n th\u1eddi gian, nh\u00e2n vi\u00ean t\u1ea1m th\u1eddi, ch\u1ec9 tham gia v\u00e0o m\u1ed9t d\u1ef1 \u00e1n ho\u1eb7c m\u1ed9t c\u00f4ng vi\u1ec7c nh\u1ea5t \u0111\u1ecbnh, l\u1ef1c l\u01b0\u1ee3ng n\u00e0y \u0111\u01b0\u1ee3c \u0111\u1ecbnh danh l\u00e0 Gig Economy Workers.<\/span><\/p>\n

R\u1ea5t nhi\u1ec1u nghi\u00ean c\u1ee9u trong \u0111\u00f3 c\u00f3 Intuit, The Freelancers Union, c\u00e1c gi\u00e1o s\u01b0 t\u1eeb Harvard v\u00e0 Princeton d\u1ef1 b\u00e1o, t\u1ef7 tr\u1ecdng l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng n\u00e0y s\u1ebd t\u0103ng t\u1eeb m\u1ee9c 15,8% hi\u1ec7n nay l\u00ean 34% trong 5 n\u0103m t\u1edbi.<\/span><\/p>\n

L\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng ph\u1ee9c h\u1ee3p s\u1ebd l\u00e0 m\u1ed9t ph\u1ea7n trong qu\u00e1 tr\u00ecnh c\u1ea5u th\u00e0nh ngu\u1ed3n nh\u00e2n l\u1ef1c. Trong \u0111\u00f3, Gig workers s\u1ebd ng\u00e0y c\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng. \u0110i\u1ec1u n\u00e0y khi\u1ebfn l\u00e3nh \u0111\u1ea1o b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1 c\u1ea7n ph\u1ea3i l\u00ean k\u1ebf ho\u1ea1ch cho vi\u1ec7c qu\u1ea3n tr\u1ecb m\u1ed9t l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng ph\u1ee9c h\u1ee3p, v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u01b0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 s\u1ef1 ph\u1ed1i h\u1ee3p nh\u1ecbp nh\u00e0ng gi\u1eefa 2 l\u1ef1c l\u01b0\u1ee3ng nh\u00e2n s\u1ef1 ho\u1eb7c Gig workers c\u1ea7n ph\u1ea3i tham gia c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o n\u00e0o?<\/span><\/p>\n

7\/ Ph\u00e1t tri\u1ec3n c\u00e1c l\u1ef1a ch\u1ecdn ngh\u1ec1 nghi\u1ec7p linh \u0111\u1ed9ng<\/strong><\/span><\/p>\n

N\u0103m 2015, th\u1ebf h\u1ec7 millennials (18-34 tu\u1ed5i) \u0111\u00e3 v\u01b0\u1ee3t qua th\u1ebf h\u1ec7 X (35- 51 tu\u1ed5i) \u0111\u1ec3 tr\u1edf th\u00e0nh th\u1ebf h\u1ec7 chi\u1ebfm t\u1ef7 tr\u1ecdng l\u1edbn nh\u1ea5t trong l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng v\u00e0 t\u1edbi n\u0103m 2016, \u0111\u00e2y l\u00e0 th\u1ebf h\u1ec7 c\u00f3 d\u00e2n s\u1ed1 \u0111ang sinh s\u1ed1ng \u0111\u00f4ng nh\u1ea5t tr\u00ean th\u1ebf gi\u1edbi, v\u1edbi con s\u1ed1 \u0111\u1ea1t 75,4 tri\u1ec7u ng\u01b0\u1eddi, v\u01b0\u1ee3t qua m\u1ee9c 74,9 tri\u1ec7u ng\u01b0\u1eddi c\u1ee7a th\u1ebf h\u1ec7 baby boomers (51-69 tu\u1ed5i).<\/span><\/p>\n

Th\u1ebf h\u1ec7 n\u00e0y k\u1ef3 v\u1ecdng vi\u1ec7c s\u1ed1ng m\u1ed9t cu\u1ed9c \u0111\u1eddi tr\u1ecdn v\u1eb9n, th\u1ec3 hi\u1ec7n \u1edf c\u1ea3 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n v\u00e0 c\u00f4ng vi\u1ec7c. C\u1ee5 th\u1ec3, theo d\u1ef1 b\u00e1o c\u1ee7a The Future Workplace, c\u00e1c c\u00f4ng ty ph\u1ea3i c\u00f3 s\u1ef1 c\u1ea3i ti\u1ebfn \u0111\u1ec3 cung c\u1ea5p c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p, cho ph\u00e9p nh\u00e2n vi\u00ean th\u1eed nghi\u1ec7m nhi\u1ec1u vai tr\u00f2 m\u1edbi, m\u1edf r\u1ed9ng k\u1ef9 n\u0103ng trong khi v\u1eabn gi\u1eef c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i.<\/span><\/p>\n

The Future Workplace Forecast \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi 2.147 l\u00e3nh \u0111\u1ea1o to\u00e0n c\u1ea7u v\u1ec1 qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 v\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1ec3 trao \u0111\u1ed5i v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y. Theo \u0111\u00f3, c\u00e1c l\u00e3nh \u0111\u1ea1o qu\u1ea3n tr\u1ecb nh\u00e2n l\u1ef1c tin r\u1eb1ng, vi\u1ec7c t\u1ea1o c\u01a1 h\u1ed9i l\u1ef1a ch\u1ecdn ngh\u1ec1 nghi\u1ec7p linh \u0111\u1ed9ng c\u00f3 th\u1ec3 gia t\u0103ng m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean (49%), n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c (39%) v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c nh\u00f3m (39%).<\/span><\/p>\n

Trong b\u1ed1i c\u1ea3nh cu\u1ed9c chi\u1ebfn gi\u00e0nh nh\u00e2n t\u00e0i n\u00f3ng l\u00ean, v\u1edbi t\u1ef7 l\u1ec7 th\u1ea5t nghi\u1ec7p t\u1ea1i M\u1ef9 r\u01a1i xu\u1ed1ng m\u1ee9c th\u1ea5p nh\u1ea5t k\u1ec3 t\u1eeb th\u00e1ng 8\/2007, vi\u1ec7c gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean s\u1ebd ng\u00e0y c\u00e0ng kh\u00f3 kh\u0103n h\u01a1n. Do \u0111\u00f3, vi\u1ec7c t\u1ea1o ra c\u00e1c n\u1ec1n t\u1ea3ng c\u00f4ng vi\u1ec7c linh ho\u1ea1t l\u00e0 c\u00e1ch m\u1edbi \u0111\u1ec3 gia t\u0103ng m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi c\u00f4ng ty, trong khi v\u1eabn l\u1ea5p \u0111\u1ea7y \u0111\u01b0\u1ee3c c\u00e1c gh\u1ebf tr\u1ed1ng.<\/span><\/p>\n

8\/ \u0110\u1ea7u t\u01b0 v\u00e0o \u0111\u1eddi s\u1ed1ng l\u00e0nh m\u1ea1nh c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/span><\/p>\n

C\u00e1c c\u00f4ng ty \u0111ang th\u1eed nghi\u1ec7m m\u1ed9t c\u00e1ch th\u1eadn tr\u1ecdng vi\u1ec7c t\u1ea1o ra c\u00e1ch nh\u00ecn ch\u00ednh th\u1ee9c v\u1ec1 s\u1ef1 l\u00e0nh m\u1ea1nh trong \u0111\u1eddi s\u1ed1ng c\u1ee7a nh\u00e2n vi\u00ean, k\u1ec3 c\u1ea3 v\u1ec1 t\u00e0i ch\u00ednh v\u00e0 s\u1ee9c kh\u1ecfe. SunTrust Bank \u0111\u00e3 cung c\u1ea5p c\u00e1c l\u1ee3i \u00edch t\u00e0i ch\u00ednh l\u00e0nh m\u1ea1nh nh\u1eb1m gi\u00fap nh\u00e2n vi\u00ean t\u1ef1 tin h\u01a1n v\u00e0o t\u00ecnh h\u00ecnh t\u00e0i ch\u00ednh c\u1ee7a m\u00ecnh.<\/span><\/p>\n

M\u1ed9t nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi SunTrust Bank g\u1ea7n \u0111\u00e2y cho th\u1ea5y, 70% nh\u00e2n vi\u00ean tr\u01b0\u1edfng th\u00e0nh c\u1ea3m th\u1ea5y \u00e1p l\u1ef1c t\u00e0i ch\u00ednh ng\u00e0y c\u00e0ng gia t\u0103ng trong cu\u1ed9c s\u1ed1ng. Gi\u1ea3i ph\u00e1p l\u00e0: m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh \u201cs\u1ee9c kh\u1ecfe\u201d t\u00e0i ch\u00ednh online \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh cho ph\u00e9p nh\u00e2n vi\u00ean ti\u1ebft ki\u1ec7m kho\u1ea3ng 2.000 USD cho c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p v\u00e0 \u0111\u01b0\u1ee3c ngh\u1ec9 m\u1ed9t ng\u00e0y c\u00f3 tr\u1ea3 l\u01b0\u01a1ng \u0111\u1ec3 tham gia c\u00e1c ho\u1ea1t \u0111\u1ed9ng gi\u00fap n\u00e2ng cao s\u1ee9c kh\u1ecfe tinh th\u1ea7n.<\/span><\/p>\n

C\u00e1c c\u00f4ng ty c\u0169ng s\u1eed d\u1ee5ng nh\u1eefng c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1ea5t v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c \u0111\u1eddi s\u1ed1ng nh\u00e2n vi\u00ean. Chris Boyce, CEO Virgin Pulse cho bi\u1ebft c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c \u0111\u1eddi s\u1ed1ng \u0111ang \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u1edbi internet v\u1ea1n v\u1eadt (IoT) v\u00e0 tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o.<\/span><\/p>\n

C\u00e1c c\u00f4ng c\u1ee5 AI nh\u01b0 Alexa c\u1ee7a Amazon cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng bi\u1ebft ph\u1ea3i l\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau s\u1ee9c kh\u1ecfe v\u00e0 tinh th\u1ea7n m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ee5ng t\u1edbi \u0111i\u1ec7n tho\u1ea1i hay m\u00e1y t\u00ednh. M\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c l\u00e0nh m\u1ea1nh s\u1ebd kh\u00f4ng ch\u1ec9 l\u00e0 k\u1ef3 v\u1ecdng m\u00e0 bi\u1ebfn th\u00e0nh c\u00e1ch ch\u00fang ta l\u00e0m vi\u1ec7c v\u00e0 s\u1ed1ng cu\u1ed9c s\u1ed1ng c\u1ee7a m\u00ecnh.<\/span><\/p>\n

9\/ T\u1eadp trung v\u00e0o ph\u00e1t tri\u1ec3n s\u1ee9c m\u1ea1nh t\u1eadp th\u1ec3, kh\u00f4ng ch\u1ec9 c\u00e1 nh\u00e2n<\/strong><\/span><\/p>\n

Trong khi b\u1ed9 ph\u1eadn qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 c\u00f3 truy\u1ec1n th\u1ed1ng t\u1eadp trung v\u00e0o c\u00e1c c\u00e1 nh\u00e2n – tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean, ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u00e1nh gi\u00e1 qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n s\u1ef1, th\u00ec hi\u1ec7n t\u1ea1i, ch\u00fang ta \u0111ang ch\u1ee9ng ki\u1ebfn m\u1ed9t xu h\u01b0\u1edbng kh\u00e1c, \u0111\u00f3 l\u00e0 ph\u00e1t huy tr\u00ed th\u00f4ng minh t\u1eadp th\u1ec3, hay th\u1ef1c ti\u1ec5n v\u1ec1 vi\u1ec7c nh\u1eadn th\u1ee9c r\u1eb1ng, m\u1ed9t \u0111\u1ed9i ng\u0169 t\u1ed1t s\u1ebd mang t\u1edbi nh\u1eefng k\u1ebft qu\u1ea3 v\u01b0\u1ee3t qua mong \u0111\u1ee3i.<\/span><\/p>\n

Ashley Goodall, Ph\u00f3 ch\u1ee7 t\u1ecbch c\u1ea5p cao c\u1ee7a Cisco cho bi\u1ebft: \u201cM\u1ed9t trong nh\u1eefng sai l\u1ea7m l\u1edbn nh\u1ea5t trong c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 c\u1ee7a ch\u00fang t\u00f4i l\u00e0 ch\u00fang t\u00f4i g\u1ea7n nh\u01b0 ch\u1ec9 t\u1eadp trung s\u1ef1 ch\u00fa \u00fd v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 m\u00e0n bi\u1ec3u di\u1ec5n c\u1ee7a c\u00e1c c\u00e1 nh\u00e2n. T\u1ea1i Cisco, ch\u00fang t\u00f4i nh\u1eadn ra, c\u00e1c th\u00e0nh qu\u1ea3 l\u1edbn th\u01b0\u1eddng c\u00f3 \u0111\u01b0\u1ee3c nh\u1edd m\u1ed9t \u0111\u1ed9i ng\u0169, kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1 nh\u00e2n ho\u1ea1t \u0111\u1ed9ng \u0111\u01a1n \u0111\u1ed9c\u201d. Do \u0111\u00f3, m\u1ee5c ti\u00eau l\u00e0 \u0111\u1eb7t \u0111\u1ed9ng l\u1ef1c c\u1ee7a c\u1ea3 nh\u00f3m v\u00e0o to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1.<\/span><\/p>\n

Xu h\u01b0\u1edbng n\u00e0y \u0111\u00e3 t\u1ea1o n\u00ean s\u1ef1 thay \u0111\u1ed5i v\u1ec1 qu\u1ea3n tr\u1ecb ngay b\u00e2y gi\u1edd. Eric Mosley, CEO c\u1ee7a Globoforce d\u1ef1 b\u00e1o, ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u c\u00f4ng ty s\u1ebd ch\u1ec9 tr\u1ea3 kho\u1ea3ng 98% l\u01b0\u01a1ng c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean. Ph\u1ea7n c\u00f2n l\u1ea1i s\u1ebd l\u00e0 ngu\u1ed3n l\u1ef1c t\u1eadp th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 th\u01b0\u1edfng cho c\u00e1c nh\u00f3m nh\u00e2n vi\u00ean xu\u1ea5t s\u1eafc.<\/span><\/p>\n

10\/ Chu\u1ea9n b\u1ecb cho vai tr\u00f2 m\u1edbi c\u1ee7a qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1<\/strong><\/span><\/p>\n

B\u00e1o c\u00e1o c\u1ee7a McKinsey nh\u1eadn \u0111\u1ecbnh, m\u00f4i tr\u01b0\u1eddng kinh doanh \u0111\u00e3 c\u00f3 nh\u1eefng thay \u0111\u1ed5i c\u0103n b\u1ea3n k\u1ec3 t\u1eeb kh\u1ee7ng ho\u1ea3ng n\u0103m 2008. \u0110\u1ed1i v\u1edbi qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1, l\u0129nh v\u1ef1c n\u00e0y s\u1ebd b\u01b0\u1edbc sang m\u1ed9t \u201cti\u00eau chu\u1ea9n m\u1edbi\u201d, l\u00e0 s\u1ef1 h\u1ed9i t\u1ee5 gi\u1eefa c\u00e1c bi\u1ec7n ph\u00e1p marketing ti\u00eau d\u00f9ng v\u1edbi k\u1ef9 thu\u1eadt s\u1ed1 h\u00f3a, t\u1ea1o ra c\u00e1c tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 b\u1edfi tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o. \u0110i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c vai tr\u00f2 c\u1ee7a qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 s\u1ebd t\u0103ng l\u00ean, tr\u1edf n\u00ean \u0111\u1eb7c bi\u1ec7t v\u00e0 c\u00f4ng ngh\u1ec7 h\u00f3a h\u01a1n.<\/span><\/p>\n

\u0110a ph\u1ea7n c\u00e1c c\u00f4ng ty \u0111ang chuy\u1ec3n sang k\u1ef9 thu\u1eadt s\u1ed1. M\u00e1y t\u00ednh v\u00e0 thi\u1ebft b\u1ecb di \u0111\u1ed9ng v\u1edbi c\u00f4ng ngh\u1ec7 \u0111\u00e1m m\u00e2y, tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o (AI) v\u00e0 s\u1ef1 gia t\u0103ng c\u1ee7a xu h\u01b0\u1edbng t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ea1o n\u00ean ti\u1ec1m n\u0103ng bi\u1ebfn \u0111\u1ed5i g\u1ea7n nh\u01b0 m\u1ecdi l\u0129nh v\u1ef1c c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/span><\/p>\n

Qu\u00e1 tr\u00ecnh bi\u1ebfn \u0111\u1ed5i n\u00e0y c\u0169ng s\u1ebd t\u00e1c \u0111\u1ed9ng t\u1edbi b\u1ed9 ph\u1eadn qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1, trong \u0111\u00f3 nh\u1eefng c\u00f4ng ty \u0111i \u0111\u1ea7u c\u00f3 th\u1ec3 k\u1ec3 t\u1edbi IBM v\u00e0 General Electric. Ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch nh\u00e2n s\u1ef1 nh\u01b0 Diane Gherson t\u1ea1i IBM v\u00e0 Susan Peters t\u1ea1i General Electrics \u0111ang bi\u1ebfn \u0111\u1ed5i c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb nh\u00e2n l\u1ef1c nh\u1eb1m gi\u00fap nh\u00e2n vi\u00ean c\u00f3 nh\u1eefng tr\u1ea3i nghi\u1ec7m r\u1eb1ng con ng\u01b0\u1eddi l\u00e0 trung t\u00e2m, b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1ea5t v\u00e0 t\u1ea1o n\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m mang t\u00ednh c\u00e1 nh\u00e2n \u0111\u1ea7y h\u1ea5p d\u1eabn, \u0111\u00e1ng nh\u1edb.<\/span><\/p>\n

Ngu\u1ed3n:\u00a0Internet<\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

(\u0110TCK)\u00a0N\u1ebfu 2016 l\u00e0 n\u0103m c\u1ee7a xu h\u01b0\u1edbng \u201cti\u00eau d\u00f9ng h\u00f3a qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1\u201d, t\u1ee9c l\u00e0 c\u00e1ch m\u1ed9t c\u00f4ng ty t\u1ea1o ra tr\u1ea3i nghi\u1ec7m x\u00e3 h\u1ed9i, c\u00f4ng ngh\u1ec7 c\u1ee7a nh\u00e2n vi\u00ean nh\u01b0 v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng th\u00ec b\u01b0\u1edbc sang n\u0103m 2017, c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb nh\u00e2n l\u1ef1c s\u1ebd ph\u1ea3i h\u1ecdc c\u00e1ch \u1ee9ng d\u1ee5ng g\u00f3c nh\u00ecn ti\u00eau d\u00f9ng v\u00e0 k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0o c\u00e1c ch\u1ee9c n\u0103ng qu\u1ea3n tr\u1ecb, t\u1ea1o cho nh\u00e2n vi\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t nh\u1ea5t.<\/p>\n","protected":false},"author":1,"featured_media":3460,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":{"0":"post-41","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cong-dong"},"_links":{"self":[{"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/posts\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/comments?post=41"}],"version-history":[{"count":2,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/posts\/41\/revisions"}],"predecessor-version":[{"id":3462,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/posts\/41\/revisions\/3462"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/media\/3460"}],"wp:attachment":[{"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/media?parent=41"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/categories?post=41"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/tags?post=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}