{"id":2470,"date":"2022-02-13T18:08:40","date_gmt":"2022-02-13T18:08:40","guid":{"rendered":"https:\/\/jobtest.vn\/hrblog\/vi\/?p=2470"},"modified":"2022-03-09T05:02:00","modified_gmt":"2022-03-09T05:02:00","slug":"ky-nang-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/jobtest.vn\/hrblog\/ky-nang-cham-soc-khach-hang","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0m nh\u1eefng g\u00ec? 10 K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u01a1 b\u1ea3n"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><strong><a href=\"https:\/\/jobtest.vn\/hrblog\/vi\/post\/ky-nang-cham-soc-khach-hang\/\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/strong> l\u00e0 b\u1ed9 ph\u1eadn kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p b\u00e1n l\u1ebb v\u00e0 doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng trong ng\u00e0nh d\u1ecbch v\u1ee5. V\u1eady ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 l\u00e0m nh\u1eefng c\u00f4ng vi\u1ec7c g\u00ec? C\u1ea7n trang b\u1ecb nh\u1eefng k\u1ef9 n\u0103ng n\u00e0o \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng? B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap b\u1ea1n gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc n\u00e0y.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2471\" title=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" src=\"https:\/\/jobtest.vn\/hrblog\/vi\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-300x200.jpg\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"400\" srcset=\"https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-300x200.jpg 300w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-150x100.jpg 150w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-50x33.jpg 50w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang.jpg 626w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">1. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 l\u00e0m g\u00ec?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 tr\u01b0\u1edbc, trong v\u00e0 sau khi mua h\u00e0ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 t\u00ednh n\u0103ng m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c doanh nghi\u1ec7p ng\u00e0y nay \u0111\u1ec1u r\u1ea5t coi tr\u1ecdng quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 ch\u00ednh s\u00e1ch h\u1eadu m\u00e3i. L\u00fd do r\u1ea5t \u0111\u01a1n gi\u1ea3n, m\u1ed9t kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m mua h\u00e0ng t\u1ed1t s\u1ebd tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh. Doanh nghi\u1ec7p l\u00fac n\u00e0y kh\u00f4ng ch\u1ec9 t\u0103ng t\u1ef7 l\u1ec7 quay l\u1ea1i mua h\u00e0ng m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c marketing mi\u1ec5n ph\u00ed nh\u1edd nh\u1eefng l\u1eddi truy\u1ec1n mi\u1ec7ng t\u00edch c\u1ef1c.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i nhi\u1ec7m v\u1ee5 n\u1ed5i b\u1eadt c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ti\u1ebfp nh\u1eadn, gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng qua email, hotline v\u00e0 feedback tr\u1ef1c tuy\u1ebfn;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch c\u00e1c g\u00f3p \u00fd mang t\u00ednh x\u00e2y d\u1ef1ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">G\u1eedi th\u01b0 ch\u00fac m\u1eebng ho\u1eb7c t\u1eb7ng qu\u00e0, voucher cho kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft v\u00e0o c\u00e1c d\u1ecbp \u0111\u1eb7c bi\u1ec7t;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u1ed5 bi\u1ebfn th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1edbi v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3ng c\u00e1o, khuy\u1ebfn m\u1ea1i c\u1ee7a c\u00f4ng ty t\u1edbi to\u00e0n b\u1ed9 kh\u00e1ch h\u00e0ng;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kh\u1ea3o s\u00e1t \u0111\u1ecbnh k\u1ef3 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 k\u1ecbp th\u1eddi \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n \u0111i\u1ec1u ch\u1ec9nh.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2472\" title=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 l\u00e0m g\u00ec\" src=\"https:\/\/jobtest.vn\/hrblog\/vi\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-la-lam-gi-300x169.jpg\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 l\u00e0m g\u00ec\" width=\"600\" height=\"337\" srcset=\"https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-la-lam-gi-300x169.jpg 300w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-la-lam-gi-768x432.jpg 768w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-la-lam-gi-150x84.jpg 150w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-la-lam-gi-696x391.jpg 696w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-la-lam-gi-747x420.jpg 747w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-la-lam-gi-50x28.jpg 50w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/cham-soc-khach-hang-la-lam-gi.jpg 1000w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">2. Ph\u00e2n bi\u1ec7t h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">C\u1ea3 \u201ch\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\u201d v\u00e0 \u201cch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u201d \u0111\u1ec1u c\u00f3 m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng l\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m mua h\u00e0ng t\u1ed1t h\u01a1n. Tuy nhi\u00ean m\u1ecdi ng\u01b0\u1eddi th\u01b0\u1eddng s\u1eed d\u1ee5ng hai kh\u00e1i ni\u1ec7m n\u00e0y thay th\u1ebf cho nhau n\u00ean l\u1ea7m t\u01b0\u1edfng \u201ch\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\u201d v\u00e0 \u201cch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u201d l\u00e0 m\u1ed9t. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i \u0111\u1eb7c \u0111i\u1ec3m ph\u00e2n bi\u1ec7t 2 thu\u1eadt ng\u1eef n\u00e0y:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">V\u1ec1 t\u00ednh ch\u1ee7 \u0111\u1ed9ng<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">C\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ch\u1ee7 y\u1ebfu l\u00e0 gi\u1ea3i quy\u1ebft th\u1eafc m\u1eafc v\u1ec1 v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt v\u00e0 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 n\u00ean n\u00f3 c\u00f3 xu h\u01b0\u1edbng mang t\u00ednh b\u1ecb \u0111\u1ed9ng v\u00e0 di\u1ec5n ra trong th\u1eddi gian ng\u1eafn. Khi kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 th\u00ec ph\u1ea3i ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean c\u00f3 tr\u00e1ch nhi\u1ec7m \u0111\u01b0a ra gi\u1ea3i ph\u00e1p kh\u1eafc ph\u1ee5c. Sau \u0111\u00f3 s\u1ebd gi\u1eefa nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 th\u00eam b\u1ea5t c\u1ee9 t\u01b0\u01a1ng t\u00e1c g\u00ec n\u1eefa.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Trong khi \u0111\u00f3, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u1ea1i ch\u1ee7 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c v\u00e0 trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">V\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho to\u00e0n b\u1ed9 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f2n quy tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ch\u1ec9 gi\u00fap \u00edch cho m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i s\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng m\u00e0 th\u00f4i.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">V\u1ec1 t\u00ednh ch\u1ea5t doanh nghi\u1ec7p<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">H\u1ea7u nh\u01b0 t\u1ea5t c\u1ea3 doanh nghi\u1ec7p trong ng\u00e0nh d\u1ecbch v\u1ee5 \u0111\u1ec1u ph\u1ea3i c\u00f3 b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u1edbi nh\u1eefng doanh nghi\u1ec7p nh\u1ecf th\u00ec b\u1ed9 ph\u1eadn n\u00e0y c\u00f3 th\u1ec3 g\u1ed9p chung v\u1edbi b\u1ed9 ph\u1eadn sales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng doanh nghi\u1ec7p li\u00ean quan \u0111\u1ebfn c\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed s\u1ebd c\u1ea7n h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt cho kh\u00e1ch h\u00e0ng quen c\u1ee7a h\u1ecd.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2475\" title=\"Ph\u00e2n bi\u1ec7t h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" src=\"https:\/\/jobtest.vn\/hrblog\/vi\/wp-content\/uploads\/2022\/02\/phan-biet-ho-tro-khach-hang-va-cham-soc-khach-hang-300x200.jpg\" alt=\"Ph\u00e2n bi\u1ec7t h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"400\" srcset=\"https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/phan-biet-ho-tro-khach-hang-va-cham-soc-khach-hang-300x200.jpg 300w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/phan-biet-ho-tro-khach-hang-va-cham-soc-khach-hang-768x512.jpg 768w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/phan-biet-ho-tro-khach-hang-va-cham-soc-khach-hang-150x100.jpg 150w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/phan-biet-ho-tro-khach-hang-va-cham-soc-khach-hang-696x464.jpg 696w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/phan-biet-ho-tro-khach-hang-va-cham-soc-khach-hang-630x420.jpg 630w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/phan-biet-ho-tro-khach-hang-va-cham-soc-khach-hang-50x33.jpg 50w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/phan-biet-ho-tro-khach-hang-va-cham-soc-khach-hang.jpg 960w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><strong>Xem th\u00eam<\/strong>: <a href=\"https:\/\/jobtest.vn\/hrblog\/vi\/post\/cac-cau-hoi-tinh-huong-khi-phong-van\/\">7 C\u00e2u h\u1ecfi x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng hay gi\u00fap x\u00e1c \u0111\u1ecbnh \u1ee9ng vi\u00ean ti\u1ec1m n\u0103ng nh\u1ea5t<\/a><\/p>\n<h2><span style=\"font-weight: 400;\">3. 10 k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u01a1 b\u1ea3n nh\u1ea5t<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Y\u00eau c\u1ea7u tuy\u1ec3n d\u1ee5ng c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 kh\u1eaft khe kh\u00f4ng? C\u00e2u tr\u1ea3 l\u1eddi l\u00e0 kh\u00f4ng, v\u00ec n\u00f3 ch\u1ee7 y\u1ebfu li\u00ean quan \u0111\u1ebfn c\u00e1c k\u1ef9 n\u0103ng m\u1ec1m ch\u1ee9 kh\u00f4ng y\u00eau c\u1ea7u qu\u00e1 nhi\u1ec1u ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 10 k\u1ef9 n\u0103ng m\u1ec1m c\u01a1 b\u1ea3n nh\u1ea5t \u0111\u1ec3 c\u00f3 th\u1ec3 ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.1. Ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tr\u1edf n\u00ean r\u1ea5t b\u1ef1c b\u1ed9i khi g\u1eb7p ph\u1ea3i c\u00e1c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi ki\u1ec3u \u201cT\u00f4i kh\u00f4ng bi\u1ebft\u201d ho\u1eb7c tr\u1ea3 l\u1eddi \u1ea5p \u00fang, thi\u1ebfu t\u1ef1 tin khi \u0111\u01b0\u1ee3c h\u1ecfi v\u1ec1 s\u1ea3n ph\u1ea9m.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ec v\u1eady, m\u1ed7i nh\u00e2n vi\u00ean c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o k\u1ef9 l\u01b0\u1ee1ng v\u1ec1 ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n nh\u01b0 th\u00e0nh ph\u1ea7n, \u0111\u1eb7c t\u00ednh, c\u00f4ng d\u1ee5ng, c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u00e1ch s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m l\u00e0m sao \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.2. S\u1ef1 chu \u0111\u00e1o<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1eebng bao gi\u1edd \u0111\u1ec3 kh\u00e1ch h\u00e0ng gi\u1ed1ng nh\u01b0 \u0111ang \u0111\u1ed9c tho\u1ea1i trong m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n. H\u00e3y c\u1ea9n th\u1eadn l\u1eafng nghe v\u00e0 ch\u1ee7 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 bi\u1ebft ch\u00ednh x\u00e1c h\u1ecd c\u1ea7n g\u00ec v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap h\u1ecd nh\u01b0 th\u1ebf n\u00e0o.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 th\u1ec3 bi\u1ec3u hi\u1ec7n s\u1ef1 chu \u0111\u00e1o c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch g\u1eadt \u0111\u1ea7u khi nghe kh\u00e1ch h\u00e0ng chia s\u1ebb ho\u1eb7c giao ti\u1ebfp b\u1eb1ng m\u1eaft,&#8230;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2476\" title=\"S\u1ef1 chu \u0111\u00e1o\" src=\"https:\/\/jobtest.vn\/hrblog\/vi\/wp-content\/uploads\/2022\/02\/su-chu-dao-300x169.jpg\" alt=\"S\u1ef1 chu \u0111\u00e1o\" width=\"600\" height=\"338\" srcset=\"https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/su-chu-dao-300x169.jpg 300w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/su-chu-dao-768x432.jpg 768w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/su-chu-dao-150x84.jpg 150w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/su-chu-dao-696x392.jpg 696w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/su-chu-dao-747x420.jpg 747w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/su-chu-dao-50x28.jpg 50w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/su-chu-dao.jpg 800w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">3.3. Ng\u00f4n t\u1eeb t\u00edch c\u1ef1c<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1ee5c \u0111\u00edch khi kh\u00e1ch h\u00e0ng ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 l\u00e0 \u0111\u1ec3 t\u00ecm ra m\u1ed9t gi\u1ea3i ph\u00e1p n\u00e0o \u0111\u00f3 cho v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd, ch\u1ee9 kh\u00f4ng h\u1ec1 mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi ki\u1ec3u nh\u01b0 \u201cT\u00f4i kh\u00f4ng ch\u1eafc\u201d, ho\u1eb7c t\u1ec7 h\u01a1n n\u1eefa l\u00e0 \u201cCh\u00fang t\u00f4i kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c\u201d t\u1eeb ph\u00eda ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thay v\u00ec t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u00f3 l\u00e0 l\u1ed7i c\u1ee7a ai, h\u00e3y h\u01b0\u1edbng cu\u1ed9c tr\u00f2 chuy\u1ec7n b\u1eb1ng nh\u1eefng ng\u00f4n t\u1eeb t\u00edch c\u1ef1c, ch\u1eb3ng h\u1ea1n nh\u01b0 \u201cT\u00f4i s\u1ebd nghi\u00ean c\u1ee9u th\u00eam v\u00e0 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft cho b\u1ea1n v\u00e0o ng\u00e0y mai\u201d. Ng\u00f4n ng\u1eef nh\u01b0 v\u1eady ngay l\u1eadp t\u1ee9c khi\u1ebfn kh\u00e1ch h\u00e0ng y\u00ean t\u00e2m h\u01a1n, t\u1eeb \u0111\u00f3 c\u00f3 c\u00e1i nh\u00ecn t\u1ed1t h\u01a1n v\u1ec1 doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.4. Ki\u00ean nh\u1eabn<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u00e3 l\u00e0m trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n ch\u1eafc ch\u1eafn ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c c\u00e1 nh\u00e2n c\u00f3 h\u00e0nh \u0111\u1ed9ng th\u00f4 l\u1ed7, qu\u00e1t n\u1ea1t ho\u1eb7c s\u1eed d\u1ee5ng ng\u00f4n t\u1eeb t\u1ee5c t\u0129u. Trong t\u00ecnh hu\u1ed1ng n\u00e0y, \u0111\u1eebng v\u1ed9i ng\u1eaft l\u1eddi kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c. S\u1ef1 ki\u00ean nh\u1eabn c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 xoa d\u1ecbu c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1eef th\u00e1i \u0111\u1ed9 h\u00f2a nh\u00e3 h\u01a1n \u0111\u1ec3 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.5. Th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n nh\u00ecn nh\u1eadn m\u1ecdi v\u1ea5n \u0111\u1ec1 t\u1eeb g\u00f3c \u0111\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec m\u1edbi c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng m\u1ed1i quan t\u00e2m c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1eebng ng\u1ea1i xin l\u1ed7i v\u00ec b\u1ea5t k\u1ef3 s\u1ef1 b\u1ea5t ti\u1ec7n n\u00e0o v\u00e0 s\u1eed d\u1ee5ng c\u00e1c c\u1ee5m t\u1eeb nh\u01b0 \u201cT\u00f4i ho\u00e0n to\u00e0n hi\u1ec3u\u2026\u201d, \u201cT\u00f4i bi\u1ebft c\u1ea3m x\u00fac hi\u1ec7n gi\u1edd c\u1ee7a b\u1ea1n nh\u01b0 th\u1ebf n\u00e0o\u201d \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m trong t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng \u0111ang ph\u00e0n n\u00e0n v\u1ec1 s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2477\" title=\"\u0110\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng\" src=\"https:\/\/jobtest.vn\/hrblog\/vi\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang-300x222.jpg\" alt=\"\u0110\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"445\" srcset=\"https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang-300x222.jpg 300w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang-150x111.jpg 150w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang-485x360.jpg 485w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang-696x516.jpg 696w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang-567x420.jpg 567w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang-80x60.jpg 80w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang-265x198.jpg 265w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang-50x37.jpg 50w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/dong-cam-voi-khach-hang.jpg 750w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">3.6. H\u00e3y th\u00e0nh th\u1eadt<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u00f4i khi c\u00f3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng t\u1ef1 trang b\u1ecb ki\u1ebfn \u200b\u200bth\u1ee9c v\u00e0 t\u00ecm ra c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd tr\u01b0\u1edbc khi li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00e0 t\u00ecnh hu\u1ed1ng t\u1ec7 nh\u1ea5t l\u00e0 vi\u1ec7c nh\u00e2n vi\u00ean cung c\u1ea5p th\u00f4ng tin kh\u00f4ng ch\u00ednh x\u00e1c ho\u1eb7c t\u00e2ng b\u1ed1c qu\u00e1 \u0111\u00e0 v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y nh\u01b0 m\u00ecnh \u0111ang b\u1ecb l\u1eeba d\u1ed1i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1eebng c\u1ed1 g\u1eafng che gi\u1ea5u s\u1ef1 th\u1eadt, m\u1ed9t khi kh\u00e1ch h\u00e0ng \u0111\u00e3 bi\u1ebft \u0111i\u1ec1u \u0111\u00f3 th\u00ec coi nh\u01b0 b\u1ea1n \u0111ang t\u1ef1 tay ph\u00e1 h\u1ee7y danh ti\u1ebfng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ea5y.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.7. Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u1edbi kh\u00e1ch h\u00e0ng t\u1ed1t<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1ed7i ng\u00e0y, m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ea3i tr\u00f2 chuy\u1ec7n v\u1edbi r\u1ea5t nhi\u1ec1u ki\u1ec3u ng\u01b0\u1eddi kh\u00e1c nhau: th\u00f4 l\u1ed7 c\u00f3, nh\u1eb9 nh\u00e0ng c\u00f3, g\u1eaft g\u1ecfng c\u0169ng c\u00f3. Nh\u01b0 v\u1eady b\u1ea1n lu\u00f4n ph\u1ea3i gi\u1eef th\u00e1i \u0111\u1ed9 chuy\u00ean nghi\u1ec7p v\u00e0 th\u00edch \u1ee9ng v\u1edbi c\u00e1c tr\u1ea1ng th\u00e1i kh\u00e1c nhau c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.8. \u0110\u1ea1o \u0111\u1ee9c l\u00e0m vi\u1ec7c<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u1ea1o \u0111\u1ee9c l\u00e0m vi\u1ec7c l\u00e0 ng\u01b0\u1eddi lu\u00f4n c\u1ed1 g\u1eafng t\u00ecm ra gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p b\u1eb1ng m\u1ecdi c\u00e1ch c\u00f3 th\u1ec3, ch\u1ee9 kh\u00f4ng ch\u1ed1i b\u1ecf tr\u00e1ch nhi\u1ec7m.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u01b0 v\u1eady ngay c\u1ea3 khi v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u01b0\u1ee3c kh\u1eafc ph\u1ee5c tri\u1ec7t \u0111\u1ec3 th\u00ec kh\u00e1ch h\u00e0ng v\u1eabn s\u1ebd h\u00e0i l\u00f2ng v\u00e0 \u0111\u00e1nh gi\u00e1 cao nh\u1edd th\u00e1i \u0111\u1ed9 s\u1eb5n l\u00f2ng h\u1ee3p t\u00e1c c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.9. Ki\u1ec3m so\u00e1t b\u1ea3n th\u00e2n<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">B\u1ea1n lu\u00f4n ph\u1ea3i gi\u1eef b\u00ecnh t\u0129nh ngay c\u1ea3 khi \u0111\u1ed1i m\u1eb7t v\u1edbi h\u00e0nh \u0111\u1ed9ng v\u00e0 ng\u00f4n t\u1eeb qu\u00e1 kh\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng b\u1edfi v\u00ec ch\u1ec9 c\u1ea7n m\u1ed9t th\u00e1i \u0111\u1ed9 kh\u00f4ng \u0111\u00fang m\u1ef1c c\u0169ng s\u1ebd l\u00e0 b\u1eb1ng ch\u1ee9ng b\u1ea5t l\u1ee3i khi kh\u00e1ch h\u00e0ng \u0111\u0103ng b\u00e0i ch\u1ec9 tr\u00edch v\u1ec1 doanh nghi\u1ec7p l\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. H\u1eadu qu\u1ea3 c\u1ee7a vi\u1ec7c n\u00e0y l\u00e0 v\u00f4 c\u00f9ng l\u1edbn, c\u00f3 th\u1ec3 s\u1ebd \u0111\u1ea9y doanh nghi\u1ec7p r\u01a1i v\u00e0o l\u00e0n s\u00f3ng ch\u1ec9 tr\u00edch, t\u1ea9y chay c\u1ee7a d\u01b0 lu\u1eadn.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.10. C\u00f3 tr\u00e1ch nhi\u1ec7m\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">N\u1ebfu k\u1ebft qu\u1ea3 \u0111i\u1ec1u tra cho th\u1ea5y v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i \u0111\u1ebfn t\u1eeb ph\u00eda doanh nghi\u1ec7p, \u0111\u1eebng ng\u1ea1i nh\u1eadn h\u1ebft tr\u00e1ch nhi\u1ec7m v\u1ec1 ph\u00eda m\u00ecnh, xin l\u1ed7i v\u00e0 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n b\u1ed3i th\u01b0\u1eddng cho t\u1ed5n th\u1ea5t c\u1ee7a h\u1ecd.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2478\" title=\"Tr\u00e1ch nhi\u1ec7m v\u1edbi c\u00f4ng vi\u1ec7c\" src=\"https:\/\/jobtest.vn\/hrblog\/vi\/wp-content\/uploads\/2022\/02\/trach-nhiem-voi-cong-viec-300x169.jpeg\" alt=\"Tr\u00e1ch nhi\u1ec7m v\u1edbi c\u00f4ng vi\u1ec7c\" width=\"600\" height=\"338\" srcset=\"https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/trach-nhiem-voi-cong-viec-300x169.jpeg 300w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/trach-nhiem-voi-cong-viec-150x85.jpeg 150w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/trach-nhiem-voi-cong-viec-50x28.jpeg 50w, https:\/\/jobtest.vn\/hrblog\/wp-content\/uploads\/2022\/02\/trach-nhiem-voi-cong-viec.jpeg 640w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">4. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u1eddi hi\u1ec7n \u0111\u1ea1i<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u doanh nghi\u1ec7p \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 khuy\u1ebfn kh\u00edch ng\u01b0\u1eddi ti\u00eau d\u00f9ng t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u h\u01a1n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a h\u1ecd. D\u01b0\u1edbi \u0111\u00e2y ch\u00fang t\u00f4i \u0111\u00e3 li\u1ec7t k\u00ea 3 c\u00f4ng ngh\u1ec7 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1eefu \u00edch m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">T\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng s\u1ebd g\u1ecdi \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. \u0110\u00f4i khi nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i s\u1ebd tr\u1ef1c ti\u1ebfp g\u1ecdi cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 ph\u1ed5 bi\u1ebfn nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i m\u1edbi ho\u1eb7c \u0111\u1ec3 h\u1ecfi th\u0103m t\u00ecnh h\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m nh\u01b0 th\u1ebf n\u00e0o.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn v\u00e0 cu\u1ed9c g\u1ecdi \u0111i s\u1ebd \u0111\u1ec1u \u0111\u01b0\u1ee3c doanh nghi\u1ec7p ghi \u00e2m \u0111\u1ec3 \u0111\u00f4i b\u00ean c\u00f3 th\u1ec3 tr\u00edch xu\u1ea5t cu\u1ed9c g\u1ecdi b\u1ea5t c\u1ee9 l\u00fac n\u00e0o.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Email<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Email marketing l\u00e0 c\u00f4ng c\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng. T\u1ea5t c\u1ea3 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh m\u1edbi ho\u1eb7c khuy\u1ebfn m\u00e3i s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c g\u1eedi v\u00e0o h\u00f2m th\u01b0 \u0111i\u1ec7n t\u1eed c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">C\u00f4ng c\u1ee5 CRM<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">B\u1ea1n \u0111\u00e3 nghe \u0111\u1ebfn d\u1ecbch v\u1ee5 \u201cch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh\u201d bao gi\u1edd ch\u01b0a? CRM ch\u00ednh l\u00e0 c\u00f4ng ngh\u1ec7 m\u00e0 ch\u00fang t\u00f4i mu\u1ed1n n\u00f3i \u0111\u1ebfn \u1edf \u0111\u00e2y.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110i\u1ec3m \u0111\u1eb7c bi\u1ec7t l\u00e0 n\u00f3 c\u00f3 th\u1ec3 \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u k\u00eanh nh\u01b0 website, Zalo, Facebook \u0111\u1ebfn c\u00e1c k\u00eanh th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. Doanh nghi\u1ec7p c\u0169ng c\u00f3 th\u1ec3 t\u00edch h\u1ee3p c\u1ea3 d\u1ecbch v\u1ee5 marketing t\u1ef1 \u0111\u1ed9ng v\u00e0 theo d\u00f5i ho\u1ea1t \u0111\u1ed9ng logistics ngay tr\u00ean \u1ee9ng d\u1ee5ng n\u00e0y.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t s\u1ed1 ph\u1ea7n m\u1ec1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng CRM n\u1ed5i b\u1eadt t\u1ea1i Vi\u1ec7t Nam g\u1ed3m c\u00f3 Vtiger, Bitrix24, Salesforce,&#8230;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tr\u00ean \u0111\u00e2y l\u00e0 th\u00f4ng tin v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec v\u00e0 10 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110\u1eebng ng\u1ea1i cho ch\u00fang t\u00f4i bi\u1ebft th\u00eam suy ngh\u0129 c\u1ee7a b\u1ea1n v\u1ec1 ng\u00e0nh n\u00e0y trong ph\u1ea7n b\u00ecnh lu\u1eadn nh\u00e9.<\/span><\/p>\n<p><strong>Source<\/strong>: <strong><a href=\"https:\/\/jobtest.vn\/vi\">Jobtest<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 b\u1ed9 ph\u1eadn kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p b\u00e1n l\u1ebb v\u00e0 doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng trong ng\u00e0nh d\u1ecbch v\u1ee5. V\u1eady ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 l\u00e0m nh\u1eefng c\u00f4ng vi\u1ec7c g\u00ec? C\u1ea7n trang b\u1ecb nh\u1eefng k\u1ef9 n\u0103ng n\u00e0o \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng? B\u00e0i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2471,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":{"0":"post-2470","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tin-tuc"},"_links":{"self":[{"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/posts\/2470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/comments?post=2470"}],"version-history":[{"count":2,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/posts\/2470\/revisions"}],"predecessor-version":[{"id":2673,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/posts\/2470\/revisions\/2673"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/media\/2471"}],"wp:attachment":[{"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/media?parent=2470"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/categories?post=2470"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobtest.vn\/hrblog\/wp-json\/wp\/v2\/tags?post=2470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}