STORE MANAGER

1. Customer relationship management

- Maintains customer experience by controlling the related factors like sound, light, temperature, hygiene, the behavior of staff and partner work in the store, etc. are adherence to company standards;

- Resolve the customer complaints in professional manner;

- Survey the local consumer’s habit and specification to improve the customer service quality, enhance the entertainment activities at the store.

2. Assets Management

- Protect and manage company assets by managing the plans and internal regulations on equipment maintenance;

- Respect and efficiently develop the selling method.

3. Human resource management

- Recruit, train and develop staff to meet operating objectives;

- Provide continual supervision and control the employee’s performance by providing ongoing feedback, reward or discipline to staff when needed;

- Provide timely and accurate performance appraisals to staff and ensure succession plans are in place;

- Communicate company expectations to staff and encourage they suggest new ideas;

- Ensure the safety of the staff and partners work in the store.

4. Commerce management

- Identify the prominent goods of the store;

- Manage purchasing processes at store to ensure its effective activities of sourcing, goods ordering, ensure quality and quantity of diverse categories;

- Ensure warehouse safety, effective goods management, storage equipment in accordance to “ISO Standard” and regulation of fire & fighting;

- Check the implementation & abidance of the display principles;

- Achieve operational goals related to sales, profitability and expenses through implementing the marketing & promotion campaigns;

- Regularly carry out market survey to analyze & understand retail’s local trend and customer behavior;

- Control the goods transfer within and between stores. Monitor returned and damaged goods;

- Maintain and promote the image of the brand.

5. Shopping Mall Operation Management

- Develops and implements Shopping Mall action plans based on strategy approved by  Group  to achieve business objectives;

- Supervise Shopping Mall operation & leasing-sales promotion activities;

- Develop & supervise plaza management team to implement Shopping Mall strategy and tenant management.

6. Finance management

- Manage the business results: maximize revenue, margin, inventory, productivity, personnel costs & other expenses;

- Effectively manage the performance of store through the periodic audits and financial reports.

7. Communication Management 

- Manage relationships with local authorities;

- Manage relationships with partner;

- Participate in local events.